Businesses are evolving towards decentralization, with employees spread nationwide and even globally. This shift allows for greater flexibility and access to a broader talent pool, but can also lead to issues such as unsynchronized communication. Orchestrating the management of team emails, video conferences, phone calls — even Slack messages — can be a task all on its own, and that's just internal communications!
What about external and incoming communications, such as phone lines? How are calls transferred to an employee 3000 miles away? Are you even able to do that?
Sure, there are many solutions to bring remote communication within reach, but most only focus on a single problem. Video conferencing software, VoIP services, email addresses to monitor; the list goes on and on. When you start stacking multiple solutions to solve a single problem, your IT department (and finance department) sheds a tear.
Businesses need a product that unifies all aspects of their company's communications, and there is only one: RingCentral.
RingCentral is a cloud-based private branch exchange (otherwise known as a Hosted PBX) and VoIP (short for Voice over Internet Protocol) platform with incredible third-party integration. Reign all your communications into one place, from your customer service network to your internal Slack channels.
RingCentral replaces your business's phone communications with VoIP and cloud PBX technology. Instead of routing your incoming calls, faxes, and even SMS messages through the traditional phone network, RingCentral routes it all through the cloud and gives your users access to it from anywhere.
Going even further with the Premium and Ultimate pricing plans, RingCentral also allows you to build on top of it with its open APIs, SDKs, and other tools. This puts the power of RingCentral into the hands of your devs, creating unlimited possibilities for your business.
Aside from the incredible third-party integration with other services like Salesforce, Teams, and Hubspot—RingCentral is, in our opinion, the best solution in terms of UX and UI, which means it yields the best CX and EX. Not only does it connect employees to customers, but it also directly connects employees to other employees and management. Host meetings and webinars for your employees, answer questions sent in by customers via social media, and create a fully automated AI-powered call center for your customers—RingCentral puts it all under one roof.
Plus, RingCentral can scale to fit your needs. Whether you're a small start-up or have 40K employees like Ryder, RingCentral can handle it. Plus, you don't need to be an IT technician to handle setup and admin because RingCentral has made its platform accessible to everyone.
Absolutely. While it may sound like a daunting switch, this technology is compatible with standard hard-wired office phones, fax machines, and smartphones. RingCentral essentially just moves your phone service off traditional landlines and puts it on the cloud, allowing you to integrate all your other digital communication into a singular UI. You can even port your current numbers over, making the transition seamless for your customers and employees.
Unlike many other VoIP solutions, RingCentral is sold as a managed SaaS, and the price is adjusted depending on the number of users. RingCentral offers several tiers and services, meaning your overall costs will depend on your needs. There's even a free 14-day trial to assess the platform before you make a commitment.
Now that you're up to speed on the basics, it's the perfect time to contact Hypershift for more details! Let us find a RingCentral service package that's right for your business, and together, we can rebuild your communications on the cloud.