End User Service Desk (EUSD)

End User Service Desk (EUSD)


Today, your workplace can be anywhere. An office, a home, a hotel, or a co-working space.

Regardless of your company’s work location strategy, your employees and partners need access to the technology to get their work done.  If not, then that technology investment is wasted and your business is losing money.

Our End User Service Desk Offering is designed to help your company:

Today, your workplace can be anywhere. An office, a home, a hotel, or a co-working space.


Regardless of your company’s work location strategy, your employees and partners need access to the technology to get their work done.  If not, then that technology investment is wasted and your business is losing money.

Our End User Service Desk Offering is designed to help your company:

  • Resolve end user technology incidents - whether on a local machine, cloud hosted applications or SaaS applications, we train our staff on the latest software solutions and access methods
  • Manage mobile devices - with more companies adopting a BYOD model, or simply a heterogeneous device strategy, we help our clients manage these devices with unique software solutions, device management strategies and expertise across Windows, Mac & mobile devices

Hypershift Service Desk has a better way to support your staff and partners, with a cost effective way to resolve incidents and handle technology requests.  We take this burden from your staff, enabling them to focus on advancing your company’s business.


  • Resolve end user technology incidents - whether on a local machine, cloud hosted applications or SaaS applications, we train our staff on the latest software solutions and access methods
  • Manage mobile devices - with more companies adopting a BYOD model, or simply a heterogeneous device strategy, we help our clients manage these devices with unique software solutions, device management strategies and expertise across Windows, Mac & mobile devices

Hypershift Service Desk has a better way to support your staff and partners, with a cost effective way to resolve incidents and handle technology requests.  We take this burden from your staff, enabling them to focus on advancing your company’s business.

key features

what clients rely on

Service Desk Personnel

Service Desk personnel are often the primary and most intimate contact between end users and an IT organization. This human-to-human contact, whether by phone, email, slack or teams channel needs to quickly resolve your user’s issues, in a friendly manner.

Self-Serve Portal

Our self serve portal, use of artificial intelligence (AI), and modern communication tools such as Microsoft Teams or Slack enable your users to have an omnichannel support experience that’s consistent.

Data Analytics

We combine these tools with robust data analytics, regular monthly reviews and recommended proactive improvements – ensuring that your service desk is always improving.


key features

what clients rely on

Service Desk Personnel

Service Desk personnel are often the primary and most intimate contact between end users and an IT organization. This human-to-human contact, whether by phone, email, slack or teams channel needs to quickly resolve your user’s issues, in a friendly manner.

Self-Serve Portal

Our self serve portal, use of artificial intelligence (AI), and modern communication tools such as Microsoft Teams or Slack enable your users to have an omnichannel support experience that’s consistent.

Data Analytics

We combine these tools with robust data analytics, regular monthly reviews and recommended proactive improvements – ensuring that your service desk is always improving.